FAQ

FAQ

Frequently Asked Questions

FAQ

Does Residence Orchidea have a swimming pool?

Residence Orchidea in Pietra Ligure has two swimming pools exclusively for guests (one for adults and one for children. These are surrounded by parasols, sun loungers, and sunbeds that alternate) and are open from late May to September (we recommend inquiring about the exact opening times). The pool is fenced and has a hot/cold shower and a toilet.
Pool access is subject to specific hours. For more information, please contact us.

Do the apartments have a kitchen with pots and pans? Is Wi-Fi available?

All apartments feature: a new, fully equipped kitchen (with a freestanding fridge/freezer and microwave), air conditioning (payable locally) (independent heat pump system), bathroom with window, hairdryer, TV, safe, telephone, Wi-Fi (for those who want to stay connected during their holidays), and a balcony with two sun loungers, a table, and two chairs.

Is there air conditioning or heating?

All apartments at Residence Orchidea have heating (depending on the season) and air conditioning with a heat pump (summer/winter).

Do the apartments have a balcony?

All apartments have a balcony.

Is there a children’s playground?

Yes, the residence has a small outdoor play area for children.

Can I request a cot or high chair?

Yes, upon request when booking, we can provide cots, high chairs, changing tables, baby baths, and toilet seats (subject to availability) for little ones for a small additional charge.

Is laundry service available?

Yes, a washing machine (coin-operated) is available for guests.

Is there a bar? Is breakfast available?

Yes, there is a bar in the building where an Italian breakfast is also served.

Is there a private parking? Is there a garage?

Yes, there is a private, unattended outdoor parking space, and it is free: one space per apartment. The garage is available upon reservation and is an additional service.

I’m bringing my bike. Where can I park it?

Are you a cycling enthusiast, Residence Orchidea offers a small, free bike parking space in the garage.

If you’d like to go on excursions, our staff can recommend hiking trails and outdoor routes, including beautiful cycle paths ideal for excursions along the Riviera.

Is there an elevator or are there accessible apartments?

We have two elevators. However, we do not have apartments for guests with disabilities.

Is there a 24-hour reception?

The reception is open during normal business hours; In case of emergency, please contact us by phone.

What are the check-in and check-out times?

Check-in is from 4:00 PM to 7:00 PM. Check-out is before 9:00 AM on the day of departure.

Is there luggage storage?

You can leave your luggage at reception for an early arrival or late departure to enjoy a day at the beach or do some last-minute shopping.

How much does it cost to stay in an apartment at Residence Orchidea?  

Prices vary depending on the season, apartment type, and number of guests. We recommend requesting a quote directly through our website to check availability and the best current rates.

Is it better to book directly or through portals?

It’s always best to book directly for a wide selection of apartments and the best price. Booking directly also offers exclusive deals and direct assistance. There are no commissions or extra fees.

Are there any last-minute offers or discounts?
Are the rates the same all season?

For offers and last-minute deals, you can contact us during office hours on 019 628349, or call +39 346 8770573, or on WhatsApp, or write to us. Contact us at info@residenceorchidea.it. Weekly rates are always the most affordable and also vary depending on the season: the most affordable months are from March to June and from September onwards. During these periods, you can enjoy Pietra Ligure with a mild climate, fewer crowds, and… attractive prices.

What are the cancellation policies?

Cancellation policies vary depending on the season. Find out more. To avoid losing your deposit, you can purchase insurance directly with ALLIANZ through this official link.

Is a pre-payment required?

A pre-payment is required upon booking via bank transfer (IBAN will be provided). The remaining balance can be paid a few days before check-in or upon arrival (more information to follow).

What payment methods do you accept?

We accept cash, debit cards, and credit cards: Visa/Maestro/Mastercard.
American Express/Discover/Diners/UnionPay International are not accepted.   

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